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Frequently Asked Questions

If you still have any unanswered questions, please reach out to our support team at support@vanillamessage.com

How Does The Free Trial Work?

After the 14 day free trial you’ll be charged for the basic plan if you do not cancel.

How Do I Upgrade My Plan?

Click your profile drop down, you’ll see “Upgrade Plan”, click on that and you’ll have the option to upgrade your plan.

How Can I Cancel If Desired?

Click your profile drop down and you’ll see “Upgrade Plan”, click on that and you’ll see in the top right corner “Cancel Plan”. If you have more questions about canceling your plan reach out to our support team at support@vanillamessage.com.

How To Get Started With it?

Choose a plan and start the sign up process. You’ll see a tour of Vanilla and how it works.

How Do I Add Get More Text Messages?

To upgrade your text amount you’ll have to click on the profile drop down, you’ll see “Upgrade Text Amount” click on that and you can choose your text amount to upgrade to.

Who Do I Contact If I Need Any Help?

Reach out to our support team if you need any extra help. You can find them at support@vanillamessage.com.

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